Best Helpdesk Shopify Apps — This Week
Updated August 4, 2026 · Week 2026-W32
The Helpdesk category on the Shopify App Store has 207 apps competing for merchant installs. This weekly pulse report tracks the top Helpdesk Shopify apps by ranking position, highlighting the biggest movers, new entrants, sentiment shifts, and apps with accelerating or decelerating review velocity. Updated twice weekly from live App Store ranking data.
Biggest gainer
No app gained rank this week
Biggest loser
No app lost rank this week
Top 20 in Helpdesk
The current leaderboard, ranked by App Store position.
| # | App | Rating | Reviews |
|---|---|---|---|
| 1 | Commslayer: AI Helpdesk & Chat | 4.9★ | 188 |
| 2 | Redo | 5.0★ | 649 |
| 3 | Zipchat AI Chatbot & Live Chat | 5.0★ | 159 |
| 4 | Gorgias: AI, Helpdesk & Chat | 4.2★ | 615 |
| 5 | Chatway Live Chat & AI Chatbot | 4.9★ | 258 |
| 6 | Tidio ‑ Live Chat & AI Chatbot | 4.8★ | 1,244 |
| 7 | QuickCEP: AI Support Agent | 4.9★ | 54 |
| 8 | DC: WhatsApp Marketing + API | 4.8★ | 205 |
| 9 | Jotform AI Chatbot ‑ Live Chat | 3.8★ | 32 |
| 10 | BotSpace: AI Chat & Helpdesk | 4.9★ | 67 |
| 11 | Chatbase | 4.7★ | 18 |
| 12 | Richpanel: AI Customer Support | 4.6★ | 116 |
| 13 | eDesk ‑ AI, Helpdesk & Chat | 4.8★ | 27 |
| 14 | Convi: AI Chatbot & Live chat | 5.0★ | 12 |
| 15 | Willdesk: Live Chat&AI Chatbot | 4.8★ | 355 |
| 16 | Re:amaze AI Helpdesk & Chat | 4.5★ | 143 |
| 17 | Gladly: AI Customer Support | 4.7★ | 28 |
| 18 | ZYBR: AI, Helpdesk & Returns | 5.0★ | 9 |
| 19 | Kustomer | 5.0★ | 23 |
| 20 | MX: Helpdesk & Live Chat | 4.6★ | 10 |
New entrants this week
Apps that appeared in the Helpdesk leaderboard this week.
Review velocity
Apps in Helpdesk where review inflow is accelerating or cooling vs last week.
Hot apps (rising)
No app is heating up this week
Cold apps (falling)
No app is cooling off this week
Helpdesk week by week
Weekly snapshots of the Helpdesk leaderboard — who moved, who entered, and who was delisted in each week.
Frequently asked questions
What are the biggest movers in Helpdesk?
No rank changes were recorded in Helpdesk this week — the leaderboard was stable.
How many apps are in Helpdesk?
PartnerLens is currently tracking 207 apps in the Helpdesk category on the Shopify App Store.
What's the average rating in Helpdesk?
The average rating across Helpdesk apps is 2.0★ from a combined 5,264 reviews.
Track every app in Helpdesk
Rankings, reviews, sentiment, and velocity for every app in Helpdesk — updated weekly, with alerts when competitors gain or lose ground. Free for one category, no card.