SB: Helpdesk, Live Chat & FAQs

We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.

We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.

app molto utile e facile da impostare

great / a lil bit complicated at first but other than that preety simple

The contact form submissions should create tickets... too clunky.

Lovely and simple experience.

The team and this application function very very well,not anything to say bad of this app.

I just installed the app today and had a little issue with getting the contact form on my store. Even though I was on the free plan I had live customer support immediately and my issue was resolved very easily. I was considering using the paid plan for FAQ when my store launches and added the contact form on a whim. The support I received today has ensured that I will be making this my app of c…