Return Prime:Return & Exchange

easy onboarding process

Amazing app , really lets you customize rules for different returns and exchanges

Never completed the onboarding process cause their support team is not responsive and doesn't keep to their schedule. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up. Don't have much confidence in them.

We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine. Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly. Yes, the app looks nice, but in real use you will constantly run in…

After searching for a long time for the right returns & exchanges app, I finally found the perfect one. The customer support is amazing fast, helpful, and always available when needed. The interface is super clear and easy for customers to navigate, which made a big difference for us. Definitely the best solution we’ve used on Shopify.

Customer service stayed with me only until my problem was resolved, or at least I was provided with actionable steps to move forward. Great patience!

Quick customer support

Great experience. Surely recommend the tool. Thanks to the team.