Govalo | Gift Card Suite

For the past four days, gift card emails have simply not been delivered. Customers purchased gift cards and never received their codes. At first, we were manually forwarding codes to our own email to resend them ourselves. Now even that doesn’t work. Support kept asking about domain configuration — which has been set up and working for 3 years. Their own dashboard shows the domain as configured a…

Prompt response and helped quickly fix our technical issue.

Updating my review from 1 to 5 stars. We were initially caught off guard when Govalo suddenly stopped working for us and support seemed to disappear. Since then, the app has been taken over by a new team who are doing a great job. Govalo is once again easy to set up and use, and our customers love having the option to purchase gift cards. When we ran into an issue with the gift card product showin…

The customer service team with Glovalo is top notch, they have resolved issues in a timely manner!

No service / customer support for months! I've tried multiple channels multiple times, via live chat / support / email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itse…

Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall. I should have expected this. Many other 1 star reviews with the same issue.

We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience. Update May 13, 2025: Govalo support responded to our support requests and successfully resolved the issue we were having.

So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.