WorkMate

Do not use this product, it is not ready. We really wanted this partnership to work. We did everything we could as a customer to be a good partner, share feedback, and look for solutions. It ended up being a major disaster for our techstack and a waste of 12 weeks of work. Last fall, we came across Workmate through a Shopify-hosted webinar. We were actively migrating off LightSpeed onto Shopify …

The team at Workmate has been so incredibly helpful. As a brand we do a ton of repairs and warranty replacements for our bikes, and until Workmate came along there was not a good solution in the Shopify ecosystem. We were using Lightspeed to manage workorders, and while their workorder feature worked fine, it also added unnecessary operational complexity with another system to manage (inventory, p…

Workmate first reached out to us last Fall. After having a session with someone and explaining our needs, we waited and waited for a response and didn’t hear anything, despite reaching out a few times. We realize that our needs are unique, but the salesperson promised to look into it and get back to us. Come last month, I was really at my wits end with Lightspeed and thought I would reach out to …

We recently converted from Lightspeed to Shopify POS and Workmate for our bike shop. Workmate provides all of the service management functionality that we were needing. The direct integration with Shopify makes it so easy and intuitive to use. We are loving all of the additional capabilities that we are now able to utilize. The Workmate migration team did a great job making the transition as smoot…

Shopify's online tools are incredible, but their lack of Point of Sale functionality was a concern for us. WorkMate has filled that void, and then some. Shopify is lucky to have them in the mix. Without them, Shopify would not have worked for our business, or we would have had to run split platforms for sales and service. We self-implemented WorkMate during our peak summer season - migrating almo…

Very solid team that helped us through implementation, customized the product to work with our business model. The worked to tailor a solution we could afford as well. Support is very good; team is incredibly responsive and diligent about solving issues that arise and keeps us posted on progress.

Workmate helped bridge the gaps that native Shopify lacks for our necessary day to day operations. For us, it covers serial number management, purchase orders and inventory management, and service tickets. It works between manually made orders as well as orders coming through from the online store, or the Shop App, allowing for a seamless allocation of in stock serials for order processing. WorkM…

WorkMate has been a game-changer for our operations. It's an all-in-one solution that seamlessly integrates with our Shopify Point of Sale system, allowing us to create, manage, email, and track all of our work orders with ease. The ability to handle everything from vendor management to tracking incoming inventory within a single app has streamlined our processes significantly. We particularly lo…