Winback: SMS Marketing

I have been messaging as I have credits that I paid for that I cannot use. and no one is getting back to me!

I recommend this app!! It's beyond my imagination, so many customers come back. And thanks for Joe, a really nice guy.

DIDNT WORK

No longer works :( And crickets from the support team

(READ 2024 UPDATE BELOW) Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick…

The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.

The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.

Seems they are no longer in business and offer no support anymore, I was a customer for 2 years and now I just get a 504 error when entering the app. Such a shame because this app generated over $500k in revenue for me :(