Tern Trade‑in

Unmatched support, expertise and enthusiasm from the start. Kate & Ben at Tern have been nothing but outstanding since the day we first had our introduction call with them. In a matter of months we have worked together to scope, develop and launch a truly custom take-back and resale programme with exemplary communication, support and expertise from Tern along the way. In short, if you are lookin…

Implementing Tern has been a pivotal step in our transition to a circular business model. As a furniture company committed to designing for longevity, repair, renewal and resale, we needed a seamless way to operationalise our trade-in program — not just talk about circularity, but embed it into our everyday systems. Tern has enabled us to offer customers a simple, transparent pathway to trade in …

We’ve had an outstanding experience working with Tern Trade-In. From day one, their team has been incredibly proactive in supporting the integration and rollout of the Trade-In tool as part of our website experience. They didn’t just provide a product—they actively partnered with us to ensure a smooth, thoughtful implementation that aligned with our goals. Communication has been timely, clear, an…

At Fashion Eyewear, Tern has been a highly valuable addition to our tech stack. The setup was simple and seamless, and the Tern team provided outstanding support throughout the process. Their guidance helped us launch a best-in-class trade-in offering that resonates with our customers. Since implementing Tern, we’ve seen steady growth in our preloved product segment and a notable increase in our …

Brilliant app, has made trading in super easy. Has been brilliant for customer retention and engagement and we have won several awards for our circularity initiative, all supprted by Tern Eco systems

The platform is simple to set up, the interface is clear and easy to use, and the support we've had from the Tern In team has been excellent. It fits into the Palava ideals, giving our customers a chance to shop more consciously and the option to promote a circular cycle.

At Baukjen, we've seen a remarkable transformation in our preloved program thanks to the Tern Trade-in App. It's made trading-in preloved items so much easier for our customers, leading to a surge in participation – matching three months' worth of trade-ins in just three weeks! Our customer service team loves the app's visibility and user-friendliness, making management much more efficient. We've …

I am so proud of what we have been able to achieve working with Tern. Using their app has enabled us to automate and scale our PO.P Second Hand programme and deliver a market leading proposition for our customers.