Spocket for Suppliers

this app makes a lot of sense on paper - but it doesn’t work the way we’d like it to. because they are so intent on keeping things hands-off, your products may end up on sites you don’t want them to, and there is nothing in your power to stop these retailers (some of whom are unethical and misrepresent your products). when there have been issues with integrating Shopify data with their app, they …

This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off! Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this st…

On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product li…

A month ago they were verified as a seller and silence. When I decided to check how our product was presented in their marketplace, it turned out that it was not possible to see it until you bought a paid customer subscription. Useless application, not a single sale or even a request, despite the fact that we ourselves sell directly every day. It’s completely impossible to find yourself on the …

Installed the app sometime in jan 2024, Till this day I have a message of "A member of our Supplier Acquisition team will reach out to you in 1-2 business days." Haven't heard from anyone

This app is beyond awful. It's a complete waste of time. Not only does it fail miserably at updating the feed from Shopify, but it seems incapable of performing even the most basic functions. And as for the customer service—what a joke! Kimberley and Lorena, the so-called "agents," are nothing short of a nightmare to deal with. Their incompetence knows no bounds. I've never encountered such cluele…

i have literally sold NOTHING on this app. NOTHING. And I have been on for most of 2023. Although customer service is good, so i will give this 2 stars instead of 1.

Probably one of the worst apps/sellers we have ever dealt with, not only does the app not work well, but their customer service lacks, their fees vs what they offer is ridiculous, and on top of all that they hold sales funds 25+ days after the sale. Definitely not worth it for a seller.