ShipRelay Fulfillment

We hired ShipRelay as AXK's 3PL after a strong reference from MARION, another maternity brand we were acquainted with and later went into partnership with. At first, things ran smoothly. Unfortunately, we began running into customer quality complaints, inbound inventory and supply shipments marked “delivered” and signed for by warehouse staff that we were later told were not received and were not …

Serious Risk to Inventory and Brand; Proceed with Extreme Caution. We had a deeply damaging experience working with ShipRelay as our 3PL over about 18 months. I’m sharing this so other founders can make an informed decision. Inventory we sent to ShipRelay in clean, sellable condition was later returned to us dirty, damaged, and in many cases unsellable. Packaging was torn or destroyed, garments …

We would love to give 6 stars. The interface is the most robust customizable interface out of any fulfillment service we have previously tried. The ShipRelay team also goes above and beyond to troubleshoot any minor issues you might encounter.

ShipRelay Fulfillment is an excellent fulfillment service! As a ShipRelay client, I highly recommend them. Their customer service response time is excellent and they go above and beyond the call of duty to help out every step of the way. The software is well built and provides all of the useful information and reports my business needs. With ShipRelay fulfilling my orders, I don't have to worry ab…

Shiprelay has been a true gem. The level of service, the transparency, the efficiency has just changed my business. They are always ready and on call to help- big or small businesses they are here to help. The only thing i have to say is WORK WITH THEM!

ShipRelay is the best partner we could ask for. Their customer service is superb. Everybody in the company, including the CEO, Mike Weber, is helpful, flexible, and responds within hours to resolve any issues we may have. Their software is easy to use, and Mike is a pleasure to work with! We have been working with them for more than a year, and when we started, they made it clear that our success …

After interviewing 5 different fulfillment companies, choosing ShipRelay was an easy choice. The CEO Mike is incredibly passionate about his work, quick to respond to any issue I have - be it a technical or logistical issue - and is a pleasure to work with! I know he genuinely cares about my business which brings me so much peace of mind. The software is easy to use and integrates seamlessly with …

We have been ShipRelay customers for the past year and I can't say enough good things about the app and the team. The app is intuitive and easy to learn. Automation makes it easy to process shipments and their two conveniently located warehouses allow me to ship efficiently anywhere in the lower 48 states. But where ShipRelay REALLY shines is in customer service. They are incredibly responsive to …