Crossborderit IOSS and DDP

What started out as the earliest solution to IOSS reporting, which worked really well seems to have now deteriorated in to a non-functional service. My integration stopped working in April 2024, in early September 2024 they alerted me to this (I should have noticed sooner, but the whole process is meant to be automated and it just slipped through my radar). They claimed it was because my version o…

CrossborderIT was a good solution for us until they changed their pricing from 1EUR per transaction to 99EUR per month despite their terms stating "CBIT shall have the right to change the fees for the Services at any time by giving the Customer no less than 30 days’ notice.", stopped replying to live chat messages and removed the live chat function. We cannot find any option to cancel our service …

Really poor service from the start with lots of overcharging on individual transactions forcing us to cross check every transaction! Now a significant price increase has made us stop using Crossborderit. They even gave the Swedish Tax Agency a false reason. We stopped using Crossborderit not IOSS! Developer support isn't great as well. Moving to another intermediary is the only choice for accurate…

At the start, when everyone was running around like chickens with their heads cut off, along came Crossborderit with a simple(ish) solution. Yay! We signed up at the very outset. It wasn't always too clear what we were actually being charged and we put in a lot of work trying to reconcile our charges with what we had sold. We even had a letter from the Swedish tax authorities saying we'd possibl…

Randomly put the price up to $99 per month with no warning, not worth it should have tiered pricing I have moved over to https://apps.shopify.com/eas-eu-compliance which is pay per order.

Some of my orders weren't showing up in Crossborderit. It took 6 weeks and a lot of back and forth with support before the developer finally discovered that there was a bug in their Shopify integration. The developer seems to be very uncommunicative and slow to find and resolve bugs -- the support team told me that the developer was unavailable for an entire month, and then it took another full mo…

Crossborderit just raised our monthly rate, so we're dropping to look for a more economical solution. I appreciate their support team, and we've worked together for about 2 years now, but the product/pricing match is just not there anymore. Our store doesn't do enough EU volume to pay this premium for tax convenience, and other companies continue to provide a pay-as-you-go model.

Been Ok for 12 months but they've pushed the price to $99 per month, no options for small businesses. You need to be sending a lot to warrant this price and there are still better options. We now use EAS, way better value for us.