DrDownload Digital Downloads

When it works, it works fine - easy to use, basic but does the job. But their server are offline quite often. Every time I need to use the app, it's down or incredibly slow.

I am unable to open this app in Shopify. My customers has purchased my products but has not received the download link. I have checked the order page but cannot find the download button. Please respond and resolve the problem as soon as possible. Thank you!

Dear, We are having a problem downloading the files on the order status page. Previously, customers could download these from their order status page. They were shown an orange download button. We've upgraded to Shopify's new order status page, and it appears this button is no longer there. Can you please have this added back? Thanks in advance!

UPDATE 7/3/2024 I have been without service for 4 days and have had zero support from the app developer, customer support and even Shopify has not been able to communicate with them. ---------------------------------------------------- I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used c…

This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!

so far seems like a better fit for my dotcom than the previous download app I was using. tech service was great while I was setting up, however, I'm still waiting on a reply for my latest issue. one thing I wish this app had was the ability to see a list of products, and a list of uploaded files at the same time. I had over 100 products that I had to keep switching from the upload wizard to the p…

Lässt sich leicht implementieren, es gibt Sicherheitsfeatures für die Dateien und - was mich restlos überzeugt hat - ein Support, der diesen Namen auch verdient. Man spricht miteinander auf Augenhöhe und wird als wertgeschätzter Kunde bis zum Ziel begleitet. Ich bin hochzufrieden!

Cool app and very helpful support. Would buy again. :) I use it for digital music and other digital merchandise.